Frequently asked questions :
What types of materials do you use for your shoes?
We use mainly natural and eco-friendly materials such as cork, plant-based leather, natural latex, and recycled fibers. Our focus is on delivering comfort, quality, and sustainability.
How do I care for my shoes to make them last longer?
To extend the life of your shoes, clean them regularly with a damp cloth and avoid prolonged exposure to water. For leather models, use dedicated care products to preserve softness and durability. For more detailed instructions, please refer to our care guide.
What is your return policy?
We offer a 30-day return policy with a 100% satisfaction guarantee. Our team fully supports the process to ensure a quick and hassle-free experience.
How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number. You can check the status of your delivery anytime through your customer account.
What are the delivery times?
Delivery times may vary by location, but orders are usually delivered within 3 to 7 business days.
Do you offer customer service?
Yes, our customer service team is available Monday through Friday to answer your questions by email or phone and ensure you receive the support you need.
Are my payment details secure?
Yes. All transactions are 100% secure, protected by SSL encryption and trusted payment providers to ensure your data stays safe.
Are your shoes ethically made?
Yes. We partner with certified workshops that uphold fair working conditions and follow environmentally responsible manufacturing practices.